FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us at hello@lovesweetscandyshop.com.
Shipping
Where do you ship to?
Currently the US only but we're looking to expand internationally in the new year.
How long does shipping take?
Typically 3-7 business days. During holiday season, it could take longer and during storms, there might be delays.
How do I track my order?
We send you an email after you place your order with shipping tracking details to follow along as your sweets approach you!
Returns
How do I return an item?
We do not accept returns or refunds. If your item never approaches you, we will ship out a replacement.
General
What is the freeze dying process for candy?
In a professional grade freeze dryer machine (ours is from Harvest Right and is the XL), the chamber freezes completely usually +/- 20 degrees before we add the candy to the racks and start the drying process. Depending on the candy, we might need to warm it up first or move straight into the drying out process. The process of drying out candy removes all of the moisture from the candy giving it an airy texture that expands.
Does freeze dried candy taste different than it's original format?
The short answer is no. The more involved answer is that sometimes the candy gets sweeter because of the removal of moisture but the thing that makes it worth purchasing is the texture change. If you are a crunch person (ie if you like popcorn, cheese puff, etc) this is the candy for you.
Is freeze dried candy good for people with dental issues?
Obviously, consult with your dentist on the best way forward but we have heard that the candy does not stick to your teeth making it easier to chew.
Do you offer military discounts?
Yes we fully support individuals who are a service to our country, contact us through our email at hello@lovesweetscandyshop.com and we'll let you know how to order if you are a person in the military.